Transform Your Calls with Artificial Intelligence
Callmate is BTPRO's own next-generation smart PBX solution that manages inbound and outbound calls with AI, analyzes conversations in real time, and surfaces actionable insights. Empower your agents, elevate customer experience, and increase operational efficiency.
Why Callmate?
Position your call centers not just as a communication channel, but as a strategic data source.
Extract Insights from Every Call
Calls are no longer just recordings — they are data sources. Every conversation is automatically transcribed, summarized, and analyzed. What the customer said, what the agent did, what the outcome was — all recorded and searchable.
Understand Customer Sentiment
Monitor the customer's emotional state in real time during the conversation. A satisfaction drop is detected immediately, a notification is sent to the manager, and an opportunity for intervention arises.
Empower Your Agents
With automatic note-taking and call summarization, agents focus on the next customer rather than post-call admin. Live coaching suggestions make even new agents perform like experienced ones.
Integrated with Your Existing Systems
Integration with CRM, helpdesk, and business tools means call data flows automatically to the right place. Manual data entry, copy-pasting, and missing records become a thing of the past.
How does Callmate work?
From the moment a call starts to its close, AI is involved at every step.
Call Arrives / Is Placed
A customer calls in or an agent makes an outbound call. Callmate captures the call and begins processing.
Real-Time Transcription
The conversation is instantly converted to text. Keywords and topics are automatically tagged.
Sentiment & Intent Analysis
The customer's emotional state (satisfied, frustrated, undecided) and conversational intent are detected in real time.
Actions & Recommendations
Live coaching suggestions are presented to the agent. After the call, an automatic summary and action items are generated.
CRM & Reporting
The call summary, sentiment score, and action items are automatically written to the CRM. Trend analysis is visible on the dashboard.
What can you do with Callmate?
From real-time transcription and sentiment analysis to smart routing and conversation analytics — manage every layer of your call operations from one platform.
Real-Time Transcription
Conversations are converted to text instantly with high accuracy. Multi-language support starting with Turkish and English. Industry-specific terminology recognition improves transcription quality.
Sentiment Analysis
Customer sentiment is tracked throughout the conversation — satisfaction, frustration, hesitation, urgency. Sentiment scores are reported both per-call and moment-by-moment. Automatic alerts on critical sentiment drops.
Automatic Call Summarization
After each call, AI automatically generates the conversation summary, customer request, agent response, and action items. Agents are freed from post-call note-taking.
Smart Call Routing
Route incoming calls to the most suitable agent based on customer intent, sentiment, and historical interaction data. VIP customer recognition, language preference, and skill-based matching.
Live Coaching & Agent Assist
Real-time suggestions are presented to agents during calls: "Customer is frustrated — use an empathy statement", "Upsell opportunity — suggest the premium plan", "Compliance alert — do not share this information". Accelerates new agent onboarding.
Dashboard & Conversation Analytics
Monitor conversation analytics for all calls from a single dashboard. Most frequently discussed topics, average sentiment score, call duration trends, agent performance comparisons, and customer satisfaction trends.
Ready to power your call center with AI?
Let's evaluate your existing infrastructure and requirements together in a discovery call.
In which scenarios is Callmate used?
From customer service to sales operations, quality control to executive management — Callmate addresses the needs of different departments.
Customer Service & Support Center
Analyze inbound calls, identify recurring issues, and measure agent performance. Catch customer dissatisfaction before the call ends.
Customer Service · Call Center · SupportSales & Outbound Operations
Identify key moments in sales calls: objection points, purchase signals, and upsell opportunities. Analyze your most successful sales conversations and train your team.
Sales · Telesales · Business DevelopmentQuality Control & Compliance
Subject all calls to automatic quality scoring. Detect compliance violations instantly. Audit-ready archive.
Quality · Compliance · Internal AuditManagement & Strategic Insight
Use data to identify the topics customers complain about most, sales blockers, and agent training needs. Base operational decisions on data, not intuition.
Operations Management · Executive · ProductIntegrations & technology stack
Callmate is designed to work seamlessly with your existing business ecosystem — your telephony infrastructure, CRM, and analytics tools integrate without friction.
Frequently asked questions
Power your call center with AI
See live how Callmate can transform your call operations. Contact us for a free discovery call.